Response to Failure,
After a series of high profile failures, ScotRail were keen to improve their service for the public via an investigation into Scottish commuting habits.
Our research looked into commuting habits of Scots and value they placed on its service.
The results revealed a large concern from the public around the pricing structures used around peak times.
Front page of Herald Scotland,
Influencing Quality of Life
Evidence suggested that peak time pricing structures had a detrimental impact on 67% of the population.
Our findings were covered on the front page of Herald Scotland as well as various regional titles.