Our response to the COVID-19 global pandemic

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A message from our Managing Director

As coronavirus continues to impact people’s lives and businesses, we want to reassure you about the measures we’re taking to maintain the high levels of service you expect and provide details of how we are responding to the evolving situation.

First of all, the health and safety of our colleagues and clients is our priority. With this in mind, we will keep up to date with and follow all Government Advice. We have robust business continuity plans in place and throughout this time we will be working hard to ensure we continue to deliver for you, keeping your business in touch with your customers and ensuring you get timely insights into your customer’s behaviours and attitudes.

Our global team is mobile-ready and prepared and equipped to work remotely, with the systems in place for data protection. We are also offering virtual and telephone meetings in place of face-to-face contact to help client’s react to what is happening and activate projects along planned timelines.

As Government advice and people’s behaviour is constantly changing, we are rapidly developing new insights as we are tracking the impact of the pandemic on society and your customers. If you would like to include any questions please do let us know. The platform we use is hosted by a major cloud-hosting provider and we have not seen, nor do we anticipate, any reduction in the number of respondents available to participate in surveys.

All of our systems regarding panel management, question design, quotes and data processing can be accessed remotely and our teams can facilitate home working to ensure the smooth running and continued delivery of projects. Our face-to-face fieldwork will be adapted according to Government advice in each location.

To reiterate, we are fully committed to protecting the health of our colleagues and clients whilst helping you to navigate the challenging environment in which we find ourselves and we will keep you updated as things progress.

Please don’t hesitate to let me know if you have any questions via [email protected].

Kind regards

Nicky Marks

Managing Director

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